The Alana Surabaya | Hotel in Surabaya

| 8.1 (219 Reviews) |  8 Bathrooms  22 Guests
Ketintang Hotel | The Alana Surabaya

Hotel in Ketintang, Surabaya

Located at a 5-minute drive from City of Tomorrow, Suroboyo Carnival Night Market and Royal Plaza, The Alana Surabaya features an indoor pool. Free WiFi is available throughout the property. The Alana is located at a 5-minute drive from the biggest mosque in Surabaya, Al-Akbar and 20-minute drive Surabaya Town Square. The Juanda International Airport is a 20-minute drive. The property is a 30-minute drive from City Center while the Sanggar Anggun Temple located in Kenjeran beach is a 45-minute drive. Jatim International Expo, DBL Arena, and Frontage Mega Project are within a short walking distance from the property. Each air-conditioned room is fitted with a wooden or carpet flooring, free mini-bar, flat-screen cable TV and seating area. The private bathroom includes a hairdryer, free toiletries and shower. The Alana Surabaya operates a 24-hour front desk. Guests can pamper themselves with a relaxing massage. Concierge services and valet parking are available for free. The Alana Surabaya offers 3 dining options. The Orzya Coffee Shop serves a variety of Indonesia, Asian and International cuisines. Light snacks, refreshing drinks and a selection of Indonesian and Asian cuisines can be enjoyed at Phenix Lounge. The Cinnamon Cake Shop serves breads, chocolates, ice creams, cookies and cakes..

The Alana Surabaya is located in Surabaya.

This 173 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Air Conditioner, Transportation/Shuttle, Business Services, and several others. This is a 4 star rated property and has over 219 reviews with the average score of 8.1 . Coming to Surabaya and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 173 Bedrooms Hotel if you want to learn more about this ODS place in Surabaya. These details are authentic, as they are provided by our partner, booking.com.

This The Alana Surabaya in Surabaya is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “The Alana Surabaya”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Jl. Ketintang Baru I No. 10 - 12, Surabaya, 60231, Indonesia

Amenities

Air Conditioner
Parking
Pool
View
Private Pool
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Restaurant
Bar
Guest Services
Entertainment
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Restaurant
  • Bar
  • Coffee house on site
Parking
  • Parking
  • Free parking
  • Private Parking
Activities
  • Yoga classes
  • Massage
  • Indoor pool
  • Kids' club
  • Sauna
  • Fitness
  • Live music/Performance
  • Fitness center
  • Personal trainer
General
  • Safe
  • Air conditioning
  • Non-smoking rooms
  • Wifi in all areas
  • Elevator
Guest Services
  • Concierge
  • Valet parking
  • Room service
  • Laundry
  • Airport shuttle (additional charge)
  • Fax/Photocopying
  • 24-hour front desk
  • Private check-in/out
  • Airport shuttle
  • Business center
  • Meeting/Banquet facilities
Internet
  • Internet
  • Wifi
  • Free Wifi
Outdoors
  • Terrace
  • Garden
Security/Safety
  • Fire extinguishers
  • 24-hour security
  • Staff follow all safety protocols as directed by local authorities
Spa
  • Swimming pool
  • Pool bar

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are not allowed
A negative coronavirus (covid-19) pcr or antigen test result is mandatory for guests who stay for 3 nights or more and must show upon arrival.

Reviews

Value for money:
8.57
Location:
8.53
Staff:
8.98
Facilities:
8.53
Comfort:
8.79
Cleanliness:
8.64
Sára
Jul 4, 2025 07:00:00 AM
Review Score:   9
Czech Republic
Reviewer Type: Couple
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Premier Double Room
Room Type: Twin/Double
Room Size: 28 m2
2 Twin bed(s) Bed
1 Queen bed(s) Bed

Food & Drink

Bottle of water, Minibar

Bathroom

Shower cap, Toothbrush, Hairdryer, Private bathroom, Toilet, Slippers, Shampoo, Shower, Towels, Free toiletries, Toilet paper

General

Safe, Trash cans, Air conditioning, Interconnecting room(s) available, Carpeted, Hardwood or parquet floors, Key card access

Media & Technology

Flat-screen TV, Satellite channels, Telephone

Kitchen

Refrigerator, Electric kettle

Living Area

Sofa, Desk, Sitting area

Services

Wake-up service

View

City view

Room Amenities

Clothes rack
Deluxe Double Room
Room Type: Twin/Double
Room Size: 32 m2
1 King bed(s) Bed

Food & Drink

Bottle of water, Minibar

Bathroom

Shower cap, Toothbrush, Hairdryer, Private bathroom, Toilet, Slippers, Shampoo, Shower, Towels, Free toiletries, Toilet paper

General

Safe, Trash cans, Air conditioning, Interconnecting room(s) available, Carpeted, Key card access

Media & Technology

Flat-screen TV, Satellite channels, Telephone

Kitchen

Refrigerator, Electric kettle

Living Area

Sofa, Desk, Sitting area

View

City view, View

Services

Wake-up service

Room Amenities

Clothes rack
Suite
Room Type: Suite
Room Size: 64 m2
1 King bed(s) Bed

Food & Drink

Bottle of water, Minibar

General

Safe, Trash cans, Air conditioning, Ironing facilities, Carpeted, Key card access

Media & Technology

Flat-screen TV, Satellite channels, Telephone

Bathroom

Bathtub or shower, Shower cap, Toothbrush, Hairdryer, Private bathroom, Toilet, Slippers, Shampoo, Towels, Free toiletries, Toilet paper

Kitchen

Refrigerator, Dining table, Electric kettle

Living Area

Sofa, Desk, Dining area, Sitting area

Services

Wake-up service

View

City view

Room Amenities

Clothes rack
Premier Twin Room
Room Type: Twin
Room Size: 28 m2
2 Twin bed(s) Bed
Premier Twin Room

Food & Drink

Bottle of water, Minibar

Bathroom

Shower cap, Toothbrush, Hairdryer, Private bathroom, Toilet, Slippers, Shampoo, Shower, Towels, Free toiletries, Toilet paper

General

Safe, Trash cans, Air conditioning, Carpeted, Key card access

Media & Technology

Flat-screen TV, Satellite channels, Telephone

Kitchen

Refrigerator, Electric kettle

Living Area

Sofa, Desk, Sitting area

Services

Wake-up service

View

City view

Room Amenities

Clothes rack
Deluxe Twin Room
Room Type: Twin
Room Size: 32 m2
2 Twin bed(s) Bed
Deluxe Twin Room

Food & Drink

Bottle of water, Minibar

Bathroom

Shower cap, Toothbrush, Hairdryer, Private bathroom, Toilet, Slippers, Shampoo, Shower, Towels, Free toiletries, Toilet paper

General

Safe, Trash cans, Air conditioning, Carpeted, Key card access

Media & Technology

Flat-screen TV, Satellite channels, Telephone

Kitchen

Refrigerator, Electric kettle

Living Area

Desk, Sitting area

Services

Wake-up service

View

City view

Room Amenities

Clothes rack
Club Room
Room Type: Double
Room Size: 32 m2
1 King bed(s) Bed

Food & Drink

Bottle of water, Minibar

Bathroom

Shower cap, Toothbrush, Hairdryer, Private bathroom, Toilet, Slippers, Shampoo, Shower, Towels, Free toiletries, Toilet paper

General

Safe, Trash cans, Air conditioning, Interconnecting room(s) available, Carpeted, Key card access

Media & Technology

Flat-screen TV, Satellite channels, Telephone

Kitchen

Refrigerator, Electric kettle

Living Area

Sofa, Desk, Sitting area

Services

Wake-up service

View

City view

Room Amenities

Clothes rack
Double Room
Room Type: Double
Room Size: 60 m2
1 Queen bed(s) Bed

Food & Drink

Bottle of water, Minibar

General

Safe, Trash cans, Air conditioning, Carpeted, Key card access

Media & Technology

Flat-screen TV, Satellite channels, Telephone

Bathroom

Bathtub or shower, Shower cap, Toothbrush, Hairdryer, Private bathroom, Toilet, Slippers, Shampoo, Towels, Free toiletries, Toilet paper

Kitchen

Refrigerator, Dining table, Electric kettle

Living Area

Sofa, Desk, Sitting area

Services

Wake-up service

View

City view

Room Amenities

Clothes rack
Family Room
Room Type: Family
Room Size: 62 m2
1 Queen bed(s) Bed

Food & Drink

Bottle of water, Minibar

General

Safe, Trash cans, Air conditioning, Carpeted, Key card access

Media & Technology

Flat-screen TV, Satellite channels, Telephone

Bathroom

Bathtub or shower, Shower cap, Toothbrush, Hairdryer, Private bathroom, Toilet, Slippers, Shampoo, Towels, Free toiletries, Toilet paper

Kitchen

Refrigerator, Dining table, Electric kettle

Living Area

Sofa, Desk, Sitting area

Services

Wake-up service

View

City view

Room Amenities

Clothes rack

FAQ's

Is this The Alana Surabaya pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at The Alana Surabaya?

Check-in time for The Alana Surabaya starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the The Alana Surabaya have a swimming pool?

Yes, this The Alana Surabaya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Alana Surabaya?

Best-rates for the The Alana Surabaya starts from $54 per night with includes Parking, Pool, Sports/Activities, Restaurant, Child Friendly, Balcony/Terrace, Entertainment, Laundry, View, Private Pool, Accessibility, Security/Safety, Air Conditioner, Transportation/Shuttle, Business Services, Wellness Facilities, Bar, Guest Services, Internet with all other facilities. ODS matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is The Alana Surabaya a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Alana Surabaya wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Alana Surabaya has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Alana Surabaya?

Based on the information reported by the owner or manager, the The Alana Surabaya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Alana Surabaya?

Based on the information reported by the owner or manager, details for the cancellation policy for the The Alana Surabaya are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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US $54
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