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Nairobi Serena Hotel | Hotel in Nairobi

| 9.2 (291 Reviews) |  1 Bathroom
Nairobi Hotel | Nairobi Serena Hotel

Hotel in Nairobi

art deco hotel with a full-service spa connected to the convention center in nairobi
a full-service spa, an outdoor pool, and a restaurant are available at this hotel Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness center, and a poolside bar.
nairobi serena hotel offers 199 air-conditioned accommodations with minibars and laptop-compatible safes Each accommodation is individually furnished. 21-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries.

guests can surf the web using the complimentary wireless internet access Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.


an outdoor pool and a children's pool are on site Other recreational amenities include a sauna and a fitness center.

the recreational activities listed below are available either on site or nearby; fees may apply

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Kenyatta Avenue / Processional Way, Nairobi, Kenya

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Towels
  • Bathrobes
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Bedroom
  • Bed sheets
  • Air conditioning
  • Laptop-compatible safe
  • In-room massage
  • Free newspapers
  • Soundproofing
  • Individually furnished
  • Turndown service
  • Phone
  • Desk
Breakfast
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Buffet breakfast available for a fee daily 6:30 AM–9:30 AM: USD 40 for adults and USD 20 for children
  • Minibar
  • Coffee/tea maker
  • Free bottled water
Parking
  • Free self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
Accessibility
  • Accessible airport shuttle
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Elevator
  • Wheelchair accessible (may have limitations)
Activities
  • Theme parks
  • Adjacent to a golf course
  • Shopping
  • Sauna
  • Children's pool
  • Playground
  • Steam room
  • Mini golf
  • Full-service spa
  • Fitness center
  • Outdoor pool
Entertainment
  • 21-inch LCD TV
  • Pay movies
  • Satellite channels
  • Premium channels
General
  • Meeting rooms - 8
  • Business center
  • Conference space (4844 square feet)
  • Free newspapers in lobby
  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Front-desk safe
  • Italian
  • French
  • English
  • Renovated entire property - September 2019
  • Designated smoking areas
Guest Services
  • Soundproofed rooms
  • In-room child care (surcharge)
  • Children's pool
  • Playground
  • Mini golf
  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Outdoor pool
  • Hair salon
  • Golf caddy
  • Concierge services
  • Dry cleaning service
  • Luggage storage
  • Daily housekeeping
  • Laundry facilities
  • Tour/ticket assistance
  • Turndown service
  • Porter/bellhop
  • 24-hour front desk
Internet
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
Outdoors
  • Terrace
  • Garden
Spa
  • Facials
  • Massage/treatment rooms
  • Sauna
  • 4 treatment rooms
  • Steam room
  • Aromatherapy
  • Body treatments
  • Massages
  • Body scrubs
  • Hot tub

Policies

Check-in
An early check-in fee will be charged check-in start time: noon; check-in end time: midnight contactless check-in available early check-in subject to availability express check-in available late check-in fee: 75-percent of room rate for check-in between 6:00 pm and midnight
Check-out
A late check-out fee will be charged check-out before 10 am express check-out available late check-out subject to availability
Child Policy
Children are welcome. kids stay free! one child 5 years old or younger stays free when using existing bedding. rollaway/extra beds are available for usd 50.0 per day.
Payment Policy
Fee for buffet breakfast: approximately usd 40 for adults and usd 20 for children airport shuttle fee: usd 40 per person (one-way) airport shuttle fee per child: usd 40 (one-way) early check-in is available for a fee (subject to availability) late check-in fee: 75-percent of room rate for check-in between 6:00 pm and midnight late check-out is available for a fee (subject to availability) rollaway bed fee: usd 50.0 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property property registration number 7997 safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Joshua
Mar 15, 2025 10:06:57 PM
Review Score:   10
Summary: My partner and I were extremely well received and received excellent service. We felt very comfortable.
See All Reviews

Room Arrangement

Room Info Facilities
Executive Suite
Room Size: 549 square feet m2
1 King Bed
Executive Suite

General

Square meters - 51, No rollaway/extra beds, Ping - 15, Square feet - 549, No cribs (infant beds), Number of bedrooms - 1, Wheelchair accessible, Bed count minimum 1, Number of living rooms 1, Bed count maximum 1, City view, Number of bathrooms - 1
Superior Room
Room Size: 474 square feet m2
1 King Bed
Superior Room

General

Number of living rooms 0, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Ping - 13, Balcony, Bed count minimum 1, Square feet - 474, Bed count maximum 1, Square meters - 44, City view, Number of bathrooms - 1
Executive Room
Room Size: 280 square feet m2
1 Queen Bed
2 Twin Beds
Executive Room

General

Ping - 8, Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Square feet - 280, Square meters - 26, Bed count minimum 1, Extra bed count 1, City view, Number of bathrooms - 1, Free cribs/infant beds, Bed count maximum 2
Business Suite
Room Size: 624 square feet m2
1 King Bed
Business Suite

General

Square feet - 624, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Ping - 18, Square meters - 58, Bed count minimum 1, Number of living rooms 1, Bed count maximum 1, City view, Number of bathrooms - 1
Premium Room
Room Size: m2
1 King Bed
Premium Room

General

Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Bed count minimum 1, Bed count maximum 1, City view, Number of bathrooms - 1
Standard Deluxe Room
Room Size: 280 square feet m2
1 Queen Bed
Standard Deluxe Room

General

Ping - 8, Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Square feet - 280, Garden view, Square meters - 26, Bed count minimum 1, Bed count maximum 1, City view, Number of bathrooms - 1, Free cribs/infant beds
Corner Suite
Room Size: m2
1 King Bed
Corner Suite

General

Number of living rooms 0, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1

FAQ's

Is this Nairobi Serena Hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Nairobi Serena Hotel?

Check-in time for Nairobi Serena Hotel starts counting from 12:00 PM and check-out is until 10:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Nairobi Serena Hotel have a swimming pool?

Yes, this Nairobi Serena Hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Nairobi Serena Hotel?

Best-rates for the Nairobi Serena Hotel starts from $197 per night with includes Parking, TV, Accessibility, Sports/Activities, Bedding/Linens, Spa, Restaurant, Child Friendly, Air Conditioner, Designated Smoking Area, Wheelchair Accessible, Balcony/Terrace, Bar, Toiletries, Breakfast, Internet, Pool, Business Services, Entertainment, Wellness Facilities, Guest Services, Hot Tub, Kitchen, Laundry with all other facilities. ODS matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Nairobi Serena Hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Nairobi Serena Hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Nairobi Serena Hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Nairobi Serena Hotel?

Based on the information reported by the owner or manager, the Nairobi Serena Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Nairobi Serena Hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Nairobi Serena Hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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US $197
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